Helping charities and their agencies develop winning products and services that drive impact
What’s it like working with Louis?
I’ve worked with…
“Louis thinks strategically, is naturally curious and highly creative – a fantastic combination for innovation. He’s completely at home leading others through uncertainty”
— Neil Gilbert, Head of Innovation & Insight, Samaritans
I work with charities and agencies, delivering research and service design support that shapes campaigns, products and digital strategy.
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Innovation & Service Design
I demystify innovation and turn audience insight into better-performing products and services. I help organisations optimise existing offers and develop new, viable propositions — moving teams away from assumption-led decisions and towards solutions that meet real audience needs.
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User Research
User research helps you understand the real needs, behaviours, and motivations of your users. By gathering insights through methods like interviews, surveys, and usability testing, you can design better products and services that work for the people who use them and get better results
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Training
I run training sessions on Innovation, Agile & Facilitation. These skills are necessary in our fast-paced, changing world. Get in touch to learn more about my training.